★★★★★ 1
Shelf snapped during assembly; had to fight for refund with seller
Size: 5.9"D, Color: Rustic White + Honey Brown
I was really excited to get this cart for my kitchen because it looks nice and would fit really well between my fridge and my oven. However, when assembling the final shelf, it snapped and broke and became unusable. I reached out to the seller to see if they could offer replacement pieces and they told me no, offering a 40% refund or exchange instead. Like I said, I was literally on the final step of assembly with the shelf snapped, so I can’t take it apart and put it back in the box properly to ship back and 40% is NOT enough if I have to re-purchase the item. The last offer the seller made was for a 50% refund which is another terrible offer. So now I have a half-broken unit that I don’t know what to do with. Super disappointed. If you’re assembling this piece, make sure all your shelves fit properly! And if you have problems, don’t expect the seller to help you.
EDIT: The seller finally sent a 100% refund after emailing back and forth for several days. I did not have a good experience with this seller, so I will be donating the cart as-is and not be repurchasing.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 29, 2025